Have you found Net Promoter Score (NPS) surveys helpful in building products?
askgib.substack.com
Short answer: NPS is a helpful proxy metric for my talks & essays. But at both Netflix & Chegg, I focused on four sources of data: existing data, qualitative, surveys, and A/B tests.
Have you found Net Promoter Score (NPS) surveys helpful in building products?
Have you found Net Promoter Score (NPS…
Have you found Net Promoter Score (NPS) surveys helpful in building products?
Short answer: NPS is a helpful proxy metric for my talks & essays. But at both Netflix & Chegg, I focused on four sources of data: existing data, qualitative, surveys, and A/B tests.