Short answer: NPS is a helpful proxy metric for my talks & essays. But at both Netflix & Chegg, I focused on four sources of data: existing data, qualitative, surveys, and A/B tests.
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Have you found Net Promoter Score (NPS…
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Short answer: NPS is a helpful proxy metric for my talks & essays. But at both Netflix & Chegg, I focused on four sources of data: existing data, qualitative, surveys, and A/B tests.