From the launch of streaming to an "I feel lucky" button, this essay details Netflix’s journey to enable a highly personalized experience that connects…
Gibson Biddle
An inside look at Netflix's twenty-year journey to help connect members with movies they'll love. This is Part 1, from Netflix's launch in 1998 to 2006.
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1) How can you develop your product organization into an "idea factory?" 2) How should product managers respond to "hiccups?" 3) What should you do if …
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Short answer: NPS is a helpful proxy metric for my talks & essays. But at both Netflix & Chegg, I focused on four sources of data: existing data, quali…
Gibson Biddle
Short answer: Identify your high-level engagement metric, form hypotheses about how you will improve it, then identify a proxy metric for each of these…
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Short answer: Focus on strategy, building out the product team, and accelerating the pace of product development to ensure faster learning.
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Short answer: Both require you articulate product strategies (problems to be solved), metrics (lead indicators), then guess which projects will move yo…
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How did you decide whether you were a starter, builder or super-scaler? How do you decide which company you want to join? Do you ever consider trading …
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Short answer: On a NOLS climbing expedition in Alaska I learned a lot about leadership-- staying positive, taking on risk, being a servant leader, and …
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Short answer: Position yourself clearly & make sure your cover letter, resume & LinkedIn profile tell a consistent story about who you are & what you s…
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Short answer: Have a conversation with a peer or mentor then dig deeper by using the C.A.M.P model to diagnose what's going on.
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Short answer: Experiment to see what works for you, but here's my management system to ensure high-level alignment and crisp execution across the produ…
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